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MSDirect.com.au DELIVERY TRACKING SYSTEM:

Occasionally delays may occur updating on our system.

If tracking has not been updated as yet, you can also track your delivery on the couriers website directly by clicking on the courier name above. You will then be transferred over to the couriers website.

NOTE: ''On-Forwarded'' or ''In Transit'' Status Generally Means the Package is currently travelling between transport Depots. (Example between Sydney depot to Melbourne Depot...)

USUALLY DRIVERS WILL NOT CALL BEFORE ARRIVING. ALL DELIVERIES ARE MADE DURING STANDARD BUSINESS HOURS MONDAY TO FRIDAY BETWEEN 9:00AM-5:00PM

IF NOBODY IS AVAILABLE TO SIGN FOR DELIVERY WHEN THE DRIVER ARRIVES. THE DRIVER WILL THEN RETURN THE PACKAGE/S TO THE NEAREST TRANSPORT DEPOT FOR SAFE KEEPING UNTIL COLLECTION / RE-DELIVERY AT A LATER DATE IS ORGANISED.

IF YOU WOULD LIKE TO AUTHORISE THE DRIVER TO LEAVE THE PACKAGE WITHOUT A SIGNATURE THAN YOU MUST CONTACT THE COURIER DIRECTLY TO PROVIDE ''AUTHORITY TO LEAVE'' AND MAY BE REQUIRED TO SUBMIT A FORM WITH THEM.

TRANSIT INSURANCE IS VOID IN THE CASE YOU AUTHORISE THE COURIER TO LEAVE PACKAGES WITH OUT A SIGNATURE. THIS MEANS BOTH MSDIRECT AND THE COURIER TRANSPORT COMPANY WILL NOT BE HELD LIABLE FOR LOSS OR DAMAGE TO THE ITEM/S DELIVERED